Shipping UPS
PRPSE uses the UPS online shipping calculator to determine the cost of shipping for US customers. The charges shown for shipping are derived directly from UPS and are not altered in any way by PRPSE. UPS, UPS brandmark, and the Color Brown are trademarks of United Parcel Service of America, Inc. All Rights Reserved. For more information, please visit UPS.

Shipping USPS
PRPSE uses the USPS online shipping calculator to determing the cost of shipping for International as well we as APO and FPO customers. The charges shown for shipping are derived directly from the US Postal Service and are not altered in any way by PRPSE. United States Postal Service®, Postal Service™, Post Office™, StampsOnline™, Express Mail®, Priority Mail®, Delivery Confirmation™, First-Class Mail®, Global Priority Mail®, Parcel Post®, Global Express Guaranteed™, ZIP Code™, the Eagle Logo and Fly Like An Eagle® are trademarks of the United States Postal Service. This list is not intended to be exhaustive. For a more complete listing of many USPS® trademarks, you may visit the U.S. Patent and Trademark Office web site. For more information, please visit the US Postal Service.

Because insurance is not available through the post office for international orders, once the order is shipped, we cannot be held liable for any loss or damage.

Returns
Returns for warranty replacement: The customer is responsible for shipping the item back to PRPSE for a warranty replacement. The product will then be sent to the factory for inspection. If it is determined that the product is covered under warranty, PRPSE will immediately send a replacement. If the product has been abused or otherwise damaged, no replacement will be issued an it will be returned at the customer's expense.

From time to time, we do make mistakes. If the return is due to an error on the part of Project Responder PSE, the return must be received in brand new condition, having not been opened nor being used in any way. Failure to follow this policy will result in a minimum restocking fee of 20% to be charged to your account as well as the cost of shipping for the replacement.

PRPSE will accept returns for replacement only. If an item was shipped incorrectly, PRPSE will pay for the return shipment, otherwise, the cost of freight, both for the return and the replacement is the sole responsibility of the customer. Once the item(s) is received in brand new condition, a replacement will be issued. There is a minimum restocking fee of 20% for all returns other than for warranty items or for returns due to an error on our part. An RMA must be issued before the return is made. All returns without an RMA will either be returned at the customer's expense or be sold. No credit will be issued nor will any refund be issued without and RMA.

Start Here
Please use this link to begin the RMA process.

It may ask you to log in. Once you do, select "Review Previous Orders" and there you will find your order. Click on the icon under the RMA column and then fill in the form. This will create the RMA. Once we have received the RMA, we will reply with the authorization to send back the item(s) along with the address where to send them.

Once they have been received, we will process the return. Be sure to include in the RMA request, any special instructions or requests. If any charges are due, we will then bill your credit card for the difference automatically. For an exchange, the replacement(s) will be sent immediately. For refunds, please allow five business days from the date your return is received, for the credit to appear on your statement.